Insurance
Building insurance
Hackney Council is obliged under the terms of your leasehold agreement to arrange the buildings insurance for leasehold properties, which is paid through your service charges. From 1 April 2022 Hackney Council’s buildings insurance is provided by Avid Insurance Services. The Avid Buildings Insurance Product Information Document (IPID) provides a summary of cover: Local authority leasehold IPID (PDF 422kb)
Full details of policy coverage including terms, conditions and any applicable exclusions can be found in the policy wording: Leasehold policy wording (PDF 1.1mb)
Making a claim
Should you need to make a claim it is managed by QuestGates who are Hackney Council’s agents. QuestGates are Chartered Loss Adjusters and Claims Handling specialists. You will need to quote the main policy number when making a claim: 2022CP000277
The most efficient way to submit a claim is online. You can upload the details of the claim together with any documents, photos or videos you have of the damage via a secure network. The platform can be used at any time of day, 365 days a year. The average time to make a claim via this method is around 7 minutes. Once they receive the claim, QuestGates will contact you as soon as they can to progress the claim.
Alternatively, you can complete a claim form and send it with two estimates for repair and photographs of the damage by email to tpasolutions@questgates.co.uk or by post to: QuestGates Limited, Benchmark House, Folds Point, Folds Road, Bolton,BL1 2RZ.
If the matter is urgent, you should telephone as they may need to arrange an immediate response. Call 01204 860427 and provide as much information as possible as to the circumstances surrounding the claim. In the event you need to make a claim outside of normal office hours you can call 0121 411 0535.
Claims must be notified within 28 days of the event in the case of damage caused by riot, civil commotion, strikes, labour disturbances or malicious persons, or as soon as reasonably possible in the case of any other claim.
Home contents insurance
The contents of your home and belongings are not covered by Hackney Council’s building insurance policy and you are strongly advised to arrange your own contents insurance. Hackney Council and Clapton Park Management Organisation are not responsible for loss of, or damage to, your belongings, including that caused by other residents.
